Customer Service

Establish relationship

Becoming a Letine customer is easy. There are no signup costs, and we’ll do all the work to help you transition from your current supplier. Simply complete the become a customer form and we will contact you. Helpful information to have ready:

 • Your business size and number of employees

 • Average yearly supply spend

 • Products you would like to receive quoted contract pricing for (computer peripherals and smartphone accessories, technology, ODM etc.)

 • Any memberships to Group Purchasing Organizations (GPOs)


Starting your program

Once we better understand your needs, we can begin customizing a supply program that’s tailored to your business. We’ll work with you to get your program implemented quickly and according to your timetable.  Here’s what you’ll get:

 • Fast setup process to maximize immediate return on your new program

 • Resources to accelerate employee training and program adoption

 • Seamless integration with your eProcurement systems


 

 

Customer service

From product advice to delivery information, you’ll always find the answers you need fast. Our policy is to resolve customer questions on the first contact — because nobody wants to spend their day on hold.

 


Account management

Benefit from a team of experts who can deliver the right solutions for your specific business needs – whether it’s making product recommendations or helping to streamline your current purchasing processes. You’ll enjoy:

 • A dedicated Account Manager who‘s your single point of contact for everything you need

 • Regular business reviews that highlight new savings opportunities

 • Programs to help your employees focus on smarter, more cost-effective purchasing

 


 

Online ordering

Our private Web sites offer instant access to a customized assortment of products, with features that make ordering easy and give you maximum control over spend. Including:

 • Order tracking, status and proof of delivery

 • Saved shopping lists for frequently ordered items

 • Ink and toner finder to help you match the right products to your machines

 • Online returns to save you time

       

 


 

Shipping

Our "shipping estimate" is an estimate of how long it will take to prepare your item for shipment and the date it will leave our warehouse. We calculate estimated shipping dates once payment for an order has been confirmed and we begin processing the order. You will see a shipping estimate for your order in the payment confirmation we sent to you via email, once your payment has been confirmed.

We also provide the average shipping times for our different products so that you can calculate approximately when your items will reach their destination.

Our shipping estimates are based on how quickly we can process and package items for shipment - also known as "processing time". Processing time includes selecting items, quantity checks, and packaging. Please note that large orders with multiple items may take longer to process and package.

 


Return policy

We have the satisfied return policy,To help you  return some issues productes more easily.

Here‘s what you‘ll get:

 • No-hassle return policy covering everything you buy

 • Easy online return process that saves you time

 • Customer service that’s always ready to help


If you have any questions or suggestions, please contact us at:

Shenzhen Letine Technology Co.,LTD

Factory Add.: 4th floor,FuKang technology building,Yousong Road,Longhua street,

Longhua new district,Shenzhen.

Email:letine@letine.com